Rightway

Overview

Rightway’s homepage frames the company as a healthcare benefits partner for both pharmacy benefit management and care navigation. It argues that unlike PBMs that profit from “misaligned partnerships and misleading rebates,” Rightway’s revenue comes from a single transparent fee and a 100% pass-through model.

Navigation is described as helping members understand and maximize benefits, handle billing issues, proactively reach at-risk members, and find relevant programs in the employer’s care ecosystem. Clinicians and dedicated teams support healthcare decisions and get members to needed care.

The about page says Rightway “brings together the power of trusted clinicians and smart technology” and lists Jordan Feldman as Co-Founder and CEO and Dr. Theodore Feldman as Co-Founder and Chief Medical Officer.

Vendor-reported figures on the homepage include a member Net Promoter Score of 70 (described as 8.5x the industry average) and “40” average member engagement (unit not spelled out in the captured text). Savings tiles appeared as “15 Healthcare savings” / “15 Healthcare and pharmacy savings” without a clearly captured percent sign in the fetch. A client quote attributed to Renu Chhabra, Vice President Benefits & Global Total Rewards, says Rightway “saved us 13%.” Another quote from a Chief Rewards Officer at a large health system describes integration with an in-house benefits team and TPA. Margaret Fairbairn, Director of Global Benefits, is quoted on PBM flexibility versus other PBMs.

About-page news items (third-party headlines listed by Rightway) mention clients such as Tyson Foods, TikTok, and Zoom; those stories were not re-verified on the live homepage product copy and are not treated as independently confirmed facts here.

Key Capabilities

• Clinician-led navigation and personalized support to high-quality care and medications at what the vendor calls the best price.
• Benefits maximization, billing-issue handling, and proactive outreach.
• Routing members to programs already in the employer’s ecosystem.
• Transparent PBM: 100% pass-through, single-fee revenue model (vendor).
• Named service pillars: clinically driven service, intuitive technology, 360° transition support, guaranteed accountability (homepage labels; full definitions were not on the captured page).
• Member-facing medication guidance (example shown: transferring albuterol to mail-order).

Integrations & Ecosystem

Public copy emphasizes working with an employer’s TPA and in-house benefits team and with existing care programs. Mail-order pharmacy appears in a member example. A named integration catalog, EDI specs, or carrier list was not published on the pages retrieved. Dedicated /care-navigation and /pharmacy-benefit-management paths returned 404 in this pass.

Pricing

The PBM commercial model is described qualitatively (single transparent fee, 100% pass-through). Dollar PEPM, rebate-credit mechanics, navigation fees, and implementation costs are not published. Client-quoted savings (13%) are anecdotal.

Notes & Limitations

• Several homepage statistics did not include clear units in the fetched text; do not invent a “15%” figure from a tile labeled “15 Healthcare savings.”
• Product-specific URLs used in this research 404’d; depth is limited to homepage and about.
• News headlines on the about page are not a substitute for a current official client list.
• “National” is inferred from U.S. employer PBM/navigation positioning; no state matrix was found.

Sources

• https://www.rightwayhealthcare.com/
• https://www.rightwayhealthcare.com/about