Products / Population Health & Clinical Programs
Pack Health
Public factsCondition-specific health coaching (Quest)
Quest Diagnostics–owned one-to-one digital health coaching across 25+ chronic conditions, often paired with Quest biometric screening.
Overview
Pack Health is a patient-engagement / health-coaching company acquired by Quest Diagnostics in 2022. Members are paired with a board-certified, NBC-HWC Health Advisor and meet weekly by call, text, and email (same advisor; the company says no chatbots). Coaching addresses chronic conditions, comorbidities, and social determinants. Personify Health’s marketplace lists Pack Health for life sciences, health systems, health plans, and research, with programs across more than 25 chronic conditions. Quest’s employer wellness page sells Pack Health coaching next to biometric screening.
Why it matters Pack Health is Quest’s high-touch chronic-coaching asset—useful when an employer already uses Quest screenings and wants human advisors rather than only an app.
- Target buyer
- Employers pairing coaching with Quest screenings, plus health plans, systems, and life-science programs.
- Pricing model
- Not published; Quest representative / enterprise quote
- packhealth.com returned HTTP 500 during this pass; facts are from Quest, Personify marketplace, and Pack Health resource/news pages. No PEPM listed.
- Availability
- National
- Research
- Last researched 2026-08-23
- Public facts category
Key features
- One-on-one Health Advisors (NBC-HWC), weekly cadence
- Multi-condition and comorbidity coaching
- Social-determinants and barriers support
- Optional pairing with Quest biometric screening
- HIPAA-secure digital coaching platform (Personify partner copy)
Integrations
- Quest Diagnostics biometric screening / Workforce Health Solutions
- Personify Health marketplace (certified partner listing)
Overview
Pack Health delivers relationship-based digital coaching. Quest Diagnostics announced the acquisition in 2022; Quest and Pack Health now co-brand employer coaching plus biometric screening.
The coaching model: each member keeps the same in-house, NBC-HWC-certified Health Advisor; weekly calls, texts, and emails; no chatbots (Pack Health marketing). Programs are designed for people who know what to do but face barriers. Personify’s partner page says Pack Health covers 25+ chronic conditions and SDOH, using weekly goal-setting to improve clinical indicators (for example blood glucose) and behaviors (diet, exercise, medication adherence).
The public homepage was unavailable (HTTP 500) at fetch time; secondary official pages were used.
Key Capabilities
- Dedicated human advisor, weekly.
- Multi-condition coaching (example on Pack Health: RA plus hypertension).
- Bill-understanding and other barrier support (example copy).
- Screening-to-action when bundled with Quest biometrics.
Integrations & Ecosystem
Quest Workforce Health / wellness.questdiagnostics.com is the employer entry. Personify Health lists Pack Health as a certified marketplace partner. Other platform listings were not inventoried.
Pricing
Unpublished. Contact a Quest representative.
Notes & Limitations
- Homepage instability at research time; re-check packhealth.com.
- Outcome metrics on Personify/Quest pages are high-level, not a public evidence table.
- “No chatbots” is current marketing and could change.
Sources
Tags: population health · health coaching · Quest Diagnostics · chronic conditions