Accolade

Overview

Accolade’s public site is primarily member-facing. It describes personalized support so employees and families can get answers, appointments, and benefits guidance. Depending on the employer package, members may have virtual primary and mental health care, expert medical opinion, and care navigation. The care team is described as advocates, nurses, doctors, therapists, and specialists.

Vendor-reported member metrics on the site include 90% satisfaction with Accolade advocacy, 91% of Accolade Care members saying it is easy to access a high-quality doctor or hospital, and 900+ leading specialists via 2nd.MD by Accolade.

On April 8, 2025, Transcarent announced it completed its merger with Accolade. The release says Accolade shareholders received $7.03 per share in cash, the transaction was valued at about $621 million, and Accolade is now part of a privately held company (no longer listed on Nasdaq). Combined scale in that release is over 20 million members and more than 1,700 employer and health plan clients. Accolade’s terms of use (2025 merger notice) state that Transcarent, Inc. acquired Accolade, Inc. and affiliates including Accolade 2ndMD LLC d/b/a 2nd.MD and PlushCare, Inc., and that those services now operate under the Transcarent umbrella. Transcarent’s CEO Glen Tullman leads the combined organization.

Employer marketing URLs such as /employers returned 404 in this pass; /solutions on accolade.com served Transcarent WayFinding content.

Key Capabilities

• Care Advocate: benefits navigation, claims support, steerage, and referrals.
• Nurse support for symptoms, in-network care, coverage, costs, and confusing bills.
• Portal / app: one place for benefits, provider search, coverage, claims, ID cards, and messaging.
• Virtual primary care: same- and next-day visits; urgent care, ongoing conditions, preventative care, prescriptions. The site says doctors have trained at the top 50 U.S. medical schools and top-tier institutions.
• Virtual mental health therapy.
• Expert medical opinion through 2nd.MD: diagnosis, treatment plan, or medication review via phone or video.
• Trusted Partners for condition-specific programs (examples: digital physical therapy, diabetes, fertility, behavioral health).
• Per Transcarent’s merger release: Accolade True Health Actions ingest employer, health plan, EMR, and other data to build a member profile and True Health Action Plan used for outreach, care suggestions, and advocate collaboration.

Integrations & Ecosystem

Eligibility is through the employer-sponsored medical plan. The member site does not publish a complete Trusted Partner directory. After the merger, Transcarent says Accolade’s Trusted Partner ecosystem and Transcarent’s local and virtual relationships are offered together in an Experience Store with single sign-on. Affiliated brands named in Accolade terms include 2nd.MD and PlushCare.

How a given employer’s live member experience is branded (Accolade vs Transcarent vs both) is not published as a single matrix.

Pricing

Employer fees are not published. Member copy states Care Advocate and nurse help, and 2nd.MD access, at no additional cost to eligible members. Confirm current packaging and PEPM with Transcarent / Accolade sales.

Notes & Limitations

• Accolade is no longer an independent public company; commercial control is Transcarent as of April 8, 2025.
• Public accolade.com is member-oriented; a current standalone employer product catalog was not found (employer path 404; solutions path showed Transcarent).
• Satisfaction and specialist-count figures are vendor-reported.
• “National” is inferred from U.S. employer/member positioning; a state license matrix was not found.
• Do not assume every Accolade customer has virtual care, 2nd.MD, or the same Trusted Partners—the member site says access depends on employer benefits.

Sources

• https://www.accolade.com/
• https://www.accolade.com/members
• https://www.accolade.com/terms-of-use
• https://www.accolade.com/transcarent-accolade-one-place
• https://transcarent.com/press-releases/transcarent-completes-merger-with-accolade
• https://transcarent.com/press-releases/transcarent-to-acquire-accolade