Products / Cost Containment & Care Navigation
98point6
Public factsVirtual care platform
White-label virtual care platform for health systems and providers: asynchronous and real-time visits, AI-supported intake, and EHR integration—not a standalone employer advocacy app.
Overview
98point6’s official site now markets a virtual care platform for provider organizations, built around nearly 10 years of patient and provider interactions. The platform supports asynchronous care and real-time text, audio, or video, with AI-supported intake and clinician-console automation (charting, orders, decision support). It is described as turn-key and white-labeled. FAQ copy says clinicians can asynchronously diagnose and treat more than 140 common conditions across ages from pediatrics to geriatrics. Integrations named: EMR data via HL7 or FHIR, including Epic and Cerner and other EMRs, plus SSO and existing patient-portal / app / website front doors. The site states 98point6 has applied AI and machine learning to medical encounters since 2015, and that the clinician remains in control of diagnosis and care planning.
Why it matters 98point6 is no longer presented as an employer virtual-PCP benefit on its official site; it is provider software. Quoting it as a member navigation PEPM without a health-system packaging story would be the wrong product.
- Target buyer
- Health systems, retail health, and urgent-care organizations that want to white-label virtual care software—not mid-market employers shopping a PEPM navigator (unless a health-system partner is packaging 98point6 to members).
- Pricing model
- Not published; software / platform license for provider organizations, sales-assisted
- No PEPM or seat prices on 98point6.com. Motion is ‘schedule a live demo’ with the provider organization. Employer-benefit packaging, if any, is not described on the captured pages.
- Availability
- National
- Research
- Last researched 2026-08-23
- Agent-strong category
Key features
- Asynchronous (async) visits with no scheduling requirement for non-urgent concerns
- Real-time text, audio, and/or video; on-demand or scheduled
- AI-powered intake that generates physician-written follow-up questions from free-text chief complaints; photos supported
- Clinician console: queue, configurable assignment, automated documentation, orders, and care plans
- Evidence-based clinical decision support with clinician autonomy
- White-label, configurable branding
- Routing to the most appropriate modality, including escalation to real-time or in-person care
- Async treatment coverage for 140+ common conditions (vendor FAQ)
Integrations
- EMR / EHR via HL7 or FHIR
- Epic
- Cerner
- Other EMRs (vendor: standards-based)
- SSO and existing patient portal, app, or website front doors
- Analytics, reporting, security, and compliance data integrations (named as supported categories)
Overview
98point6.com describes a virtual care platform built around providers, using almost 10 years of learnings from millions of patient and provider interactions. The pitch is frictionless delivery across async and real-time modalities, automating administrative work so clinicians practice at the top of their license.
The experience is marketed as turn-key and white-labeled. Patients use a browser or mobile devices. Named health-system comments include Ryan Fix, President Retail Health at MultiCare (scaling digital capabilities), and Mark Mariani, MD, VP and Chief Medical Officer, Indigo Urgent Care (patient access and urgent care).
FAQ: asynchronous care has no scheduling requirement; a provider response may be quick but is not a live interaction. 98point6 says it can support asynchronously diagnosing and treating more than 140 common conditions from pediatrics to geriatrics. Real-time care can mix text, audio, and video, on-demand or scheduled. AI has been applied to encounters since 2015; the system proposes information and actions, but the clinician controls diagnosis and care planning.
The current official site does not market a standalone employer-sponsored member app or advocacy PEPM. Historical employer-virtual-care positioning is not restated on the pages captured in this pass.
Key Capabilities
- Async and real-time virtual visits; on-demand queue or scheduled appointments.
- AI-informed intake (free-text reason for visit, optional photos, generated follow-up questions).
- Escalation rules to real-time or in-person care when async is not appropriate.
- Provider console: wait-time queue (name, concern, location, MRN, age, gender), self- or admin-assignment.
- Automated charting with EMR pull-in; one-click chat suggestions; documentation of differentials, prescriptions, and care plans.
- White-label UX and SSO.
- Clinical decision support that keeps the clinician in control.
Integrations & Ecosystem
Data integration is described as a cornerstone. EMR data can be pulled into the encounter and written back after the visit. Standards-based integration supports Epic and Cerner and other EMRs via HL7 or FHIR. Front-door access can be the organization’s portal, app, or website. Additional integration categories named: analytics, reporting, security and compliance, and other administrative needs.
Pricing
Not published. Demo with the 98point6 team. No employer PEPM schedule on the public site.
Notes & Limitations
- This is provider software, not a complete cost-containment navigation suite for HR.
- “National” is inferred from U.S. virtual-care / multi-age clinical content; clinician licensure and where a given health system offers the white-label product are not published as a 50-state matrix.
- Condition count (140+) and “millions of encounters” are vendor figures.
- No public pricing, SOC/HITRUST page, or employer case studies were captured on the homepage/platform URLs used here.
Sources
Tags: virtual care · telehealth platform · asynchronous care · EHR integration · white label · health systems